Managing Quality and Risks in Projects

Managing quality in projects is to ensure the project’s
product conforms to the intended requirements as well as
meets (or even exceeds) the expectations of its customer.
All projects are inherently risky due to their unique
characteristics, so managing the negative risks (threats)
by mitigating them while enhancing the positive risks
(opportunities) helps the project manager maximize the
probability of achieving overall project objectives.

At the end of this class, you will be able to:
• Define costs of quality, conformance and non-conformance
• List 7 basic quality control tools and how to apply them
• Know various risk categories and what risk register is
• Perform qualitative and quantitative assessments of
risk events
• Select appropriate response for a given risk event